Privacy Policy
Last Updated: 16 October 2025
Welcome to Nex Connect AI (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services, you agree to this policy and to our Terms & Conditions.
1. Who We Are
Nex Connect (operated by The Towers Family Trust T/As Nex Connect AI) is a technology company based in New South Wales, Australia.
We provide AI-powered receptionist and booking systems for small, service-based businesses.
2. Information We Collect
A. Business Clients
Business name, contact details, and operating hours
Account information (name, email, phone number)
Payment details (processed securely via integrated systems)
Connected platform data (e.g., Google Calendar integrations)
Communications with us (support messages, onboarding info)
B. End-Users of Our Clients
When your customers interact with your AI receptionist or booking system:
Name, phone number, email, or other contact details
Booking or enquiry information
Message or call content (if recorded or transcribed)
We process this information solely to provide our services to our client — your business.
C. Website and Analytics
When you visit our website or dashboard:
IP address, device type, and browser information
Usage data (pages viewed, actions taken)
Cookies and similar tracking technologies via Google Analytics, Meta Pixel, or comparable services
3. Why We Collect Personal Information
We collect and use personal information to:
Provide, maintain, and improve our services
Manage client accounts and integrations
Process payments and invoices
Deliver customer support
Communicate updates and marketing offers (with consent)
Analyse system performance and enhance user experience
Comply with Australian laws and industry standards
We never sell your personal information.
4. How We Share Information
We may disclose personal information to:
Service providers and partners (e.g., GoHighLevel, Google, Meta) who help operate our services
Payment processors for secure billing
Regulatory or legal authorities when required by law
All third-party providers are bound by confidentiality and data protection agreements consistent with Australian privacy standards.
5. Data Storage and Security
All data is stored securely using trusted cloud infrastructure with industry-standard encryption and access controls.
We implement reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
6. Data Retention
We retain client data for up to 30 days after cancellation or termination, after which it may be permanently deleted unless required by law.
Clients may also request earlier deletion of their data by contacting [email protected].
7. Overseas Data Transfers
Some data may be stored or processed outside Australia by trusted providers (e.g., GoHighLevel’s servers in the U.S.).
We ensure such transfers comply with APP 8 and that equivalent privacy safeguards are in place.
8. Marketing and Cookies
We may use cookies and analytics to understand user behaviour and improve marketing.
You can opt out of personalised ads through your browser settings or Google/Meta ad controls.
9. Access, Correction, and Your Rights
Under the Australian Privacy Principles, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent for certain types of data use
To exercise these rights, email [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at www.nexconnect.ai with the effective date listed above.
11. Contact Us
Nex Connect
The Towers Family Trust T/As Nex Connect AI
Email: [email protected]
Location: New South Wales, Australia
Website: www.nexconnect.ai